Refund Policy

14-day refunds

If you're not happy with ThreadBridge, you can request a full refund within 14 days of any payment, whether it's your first payment, a renewal, or a prorated charge for adding a connection.

How to request a refund

Email support@threadbridge.app, or request it directly from Paddle at paddle.net using the details in your receipt. Refunds go back to your original payment method, usually within 14 days.

Cancelling

You can cancel at any time from your billing settings. Cancelling stops the next renewal. Your plan stays active until the end of the period you've paid for, and then your account returns to the free plan.

Who processes your payment

Our order process is conducted by our online reseller Paddle.com. Paddle is the Merchant of Record for all our orders and handles billing inquiries and returns. Paddle's Buyer Terms also apply to your purchase.

Questions: support@threadbridge.app.